- humas@bpbatam.go.id
In order to improve the effectiveness and efficiency of follow-up on complaints and legal issues within BP Batam, the Head of BP Batam established SAPA BATAM Team (Task Force for Handling Complaints and Legal Issues of BP Batam). This team was formed based on the Head of BP Batam Regulation No. 23/2015, with the aim of providing a fast, transparent and accountable platform in following up complaints from the public and related parties. SAPA BATAM prioritizes a multidisciplinary approach to handle complaints more effectively.
SAPA BATAM comes with various advantages that make the complaint handling process faster, more transparent, and easily accessible to the public.
Complaints are handled more quickly through a clear and systematic flow.
Every complaint can be monitored directly by the public.
The public can submit complaints through an online system without having to come in person.
The complaints platform is easy to use on both desktop and mobile devices.
The results of complaint handling are openly accessible to ensure accountability.
Every incoming complaint will be processed through clear and transparent stages, so that the public can know the flow of handling.
We are ready to help you. Contact us via the contact details below or send us an email directly.
sapa@bpbatam.go.id
All SAPA BATAM complaints are made online through the official form.
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